Privacy Policy

SolveWise (solvewise.org) is operated by TPatel Finance LLC. We are committed to protecting the privacy of our users, especially children. This policy explains what data we collect, how we use it, and how we protect it.

2. Children's Privacy (COPPA Compliance)

SolveWise is designed for K-12 students. We comply with the Children's Online Privacy Protection Act (COPPA) and take the following measures:

• Parental consent is required. All student accounts are created by a parent or guardian. Children cannot create accounts on their own.
• Parents can review, correct, or delete their child's data at any time from the parent dashboard or by emailing support@solvewise.org.
• No personally identifiable information is included in AI requests. Only the problem text is sent to our AI provider.
• Children's information is never made publicly visible.
• We do not serve targeted advertising to children.

3. What We Collect

4. How We Use Your Data

• Deliver personalized tutoring and track learning progress
• Monitor for errors and ensure platform reliability
• Improve the quality of explanations and problem-solving
• Send account-related emails to parents (e.g., billing, account updates)

5. What We Do Not Do

• We do not sell personal information to anyone, ever.
• We do not serve advertising of any kind.
• We do not share data with other companies for marketing purposes.
• We do not allow children to make their information publicly visible.
• We do not collect more information than is needed to provide the service.
• We do not serve targeted advertising to children.

6. Third-Party Services

We use the following services to operate SolveWise:

7. Data Security

We implement multiple layers of security to protect your data:

• All data is transmitted over HTTPS encryption.
• Database access is restricted with row-level security (RLS) policies — users can only access their own data.
• Authentication is handled via JWT tokens with secure session management.
• API endpoints are protected with rate limiting to prevent abuse.
• File uploads are validated for type and size before processing.
• Administrative access is restricted and monitored.

8. Data Retention and Deletion

• Account data is retained while the subscription is active and the account is in use.
• Parents can deactivate a child from their dashboard at any time. This hides the child's profile but preserves their progress data, which can be restored later.
• Parents can permanently delete a child's account and all associated data (homework uploads, session history, quiz results, and proficiency records) at any time from the parent dashboard. This action is irreversible.
• If a subscription is cancelled, account data is retained for 12 months to allow reactivation. After 12 months of inactivity, all data is permanently deleted.
• Dormant accounts (no login for 18 months and no active subscription) are automatically purged.
• Error logs and diagnostic data are automatically purged after 90 days.
• PostHog analytics data is anonymized and cannot be traced to individual users.
• Parents may request full data deletion at any time by emailing support@solvewise.org. Requests are processed within 30 days.

9. Your Rights

As a parent or guardian, you have the right to:

• Review the personal information we have collected from your child
• Request deletion of your child's personal information
• Refuse further collection or use of your child's information (which may require closing the account)
• Request a copy of your data in a portable format

To exercise any of these rights, contact us at support@solvewise.org.

10. California Residents

Although SolveWise may not meet the revenue or data-volume thresholds that trigger mandatory CCPA compliance, we voluntarily extend the following rights to California residents: the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (we do not sell personal information). Contact support@solvewise.org to exercise these rights.

11. Changes to This Policy

We will notify registered parents via email of any material changes to this policy. The updated policy will be posted at solvewise.org/privacy with a new effective date.